St. Joseph Mercy Oakland at 44405 Woodward Avenue, Pontiac, Michigan.

The communication, or lack of if, scares me at this place. No one seems to talk to anyone. It seems very disorganized, confusing, not so respectable to people, and lacks follow thru. The coordination of things is nearly non existent. How can they have a license to treat people, seriously? Doesn't anyone audit hospitals?

I had a procedure scheduled here. After scheduling it, the staff told me they'd call me to insure I had what I needed (medicine) and follow up on what I needed to do. No one called. When I called them, they gave me the wrong instructions based on what the Dr had mentioned is typical. When I mentioned this, the person said they'd called me back. She never did and I myself had to call her again. Eventually I learned what to do not from the staff here, but elsewhere.

Three days before my procedure, I get a call "reminding" me that my procedure is tomorrow, but it wasn't tomorrow, it was in 3 days. Someone had called me the week before to move it back couple days, but didn't bother to tell the people scheduling things.

I'm honestly very nervous about my upcoming procedure. I hope nothing goes wrong. Their communication leaves a ton to be desired. I just hope everyone communicates well that day.

The rest of the reviews here and the fact that a hospital gets rated 3 out of 5 stars (when the minimum star is one) scares me a bit. Your life is dependent on these people and you don't expect nearly half of their reviews to be one star. Quite unnerving. Based on the other reviews, I expecting to do insurance work and bill paying complaints, as they seem to bill you first (not the insurance) and ask questions later.

A flower shop communicates and follows up better.